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The consumer protection act is a law which ensures that you the consumer have the right to have your vehicle repaired at any Auto body repairer of your choosing. Your insurance broker or your insurance company or any other person cannot dictate to you where to have your vehicle repaired. Do not be bullied by them.

” The consumer protection act 68 of 2008

Part C

CONSUMER’S RIGHT TO CHOOSE CONSUMERS RIGHT TO SELECT SUPPLIERS

Section 13

(1) A Supplier must not require, as a condition of offering to supply or supplying any goods or services, or as a condition of entering into a agreement or transaction, that the consumer must –

(a) Purchase any other particular goods or services from that supplier;

(b) Enter int an additional agreement or transaction with the same supplier or designated third party. “